Frequently Asked Questions
How long until I can speak to a lawyer after I pay for subscription?
Once your payment has been validated, you will receive an onboarding email that lists your policy number and the legal line number to call. You can call as soon as you have this number and speak with one of our CSR’s. They will take basic information, including what area of law you require assistance in and 3 good times for a call back. The lawyer will connect with you at your requested time.
Can I call back and speak with the same lawyer?
You can call back and request the same lawyer or have a different lawyer if you feel that may be a better option for you.
Am I only allowed to call concerning one question?
You can have multiple questions so long as they are something the lawyer you requested can answer. You are able to call back and request a call with a lawyer specializing in a different area of law if your question is outside of their practice area. For example – your original call is regarding child custody, you can’t then decide you would also like to ask the lawyer about an incident that happened with your Employer. You may need to make a second call for your additional employment concerns.
I live in BC will I speak with a with a lawyer in BC?
We will always try to place you with a lawyer in your geographical area.
Are your services bilingual?
Our services are offered in French and English
Can my spouse use the service if it is in my name?
Any immediate family living at the same address can access your policy. For example – InLaws that reside in your home; grown children that may still be under your roof and most definitely your spouse/partner.
Is this only for business or can individuals purchase for themselves?
We are now selling to individuals from our website. This plan is priced for the individual.
I have questions around Covid19 and my employer – will this service help with Employment Law?
Our service will help with many different types of Law, some of which include:
Wills and Estates
Residential Real Estate
Residential Landlord and Tenant
Corporate and Commercial
Is this really $59.99 for an entire year of unlimited calls?
It sure is! We have tried to put it at a price point that we felt was attainable for many Canadians.
We would like to buy this service for our business and offer to our employees can we do that?
You sure can – just fill out the form on our website and we will be in touch with you to see how many policies your require and pricing.
Is there a number to call directly to speak with someone?
We do not currently have a telephone number – funny we run a telephone service😊 If you would like to get a hold of us email firstname.lastname@example.org. We are very quick to reply.
How do I know I am speaking with a lawyer?
All the lawyers that are answering your questions are in good standing with the Law Society of their province. They have a minimum of 5 years of experience. Complaints are tracked and if a lawyer receives more than 5 valid complaints over the course of the year, they will be released from our service.
Can I have a contract reviewed by a lawyer?
Yes, simple contract review is included in the initial fee. Simple contract review means 6 pages or less. If you require a larger contract to be reviewed you have the option to use one of our lawyers at a 25% discounted price.
Can I call anytime?
We are available 24/7 for emergency calls - 8am to midnight are the regular service hours.
Can I hire a lawyer through this service if I need to?
If you find that the legal line offered is not enough and actually require a lawyer to litigate or fulfill a larger need we offer a 25% discount off of the lawyers booked rate. This discount does not apply to real estate transactions.
What does the Identity theft component include?
In cases of identity theft, an identity restoration consultant will be assigned. The consultant is a senior lawyer with an identity restoration consultation designation. They will be with you from inception until resolution.